Responsible Gambling at Casutsu Casino

At Casutsu we take responsible gambling seriously. We want play to stay fun and controlled, so we provide clear tools and guidance to help you manage activity on your account. Our approach focuses on player safety, practical controls, and access to support when it is needed.

Player protection principles

We believe players should be able to set limits, take breaks, and access help quickly. We encourage informed play, honest account validation, and fair treatment for anyone who asks to pause or close their account. We do not promote excessive play and we respect any choice to reduce or stop gambling activity.

Activity-control tools

You can control your play with built-in account tools and with direct help from our support team. Common controls include:

Available controls

- Deposit limits: set daily, weekly, or monthly caps to match your budget.

- Loss limits: cap how much you can lose over a chosen period.

- Session and reality checks: reminders that help you track time spent in a session.

- Cooling-off periods: short breaks from one day up to several months.

Deposit, loss and time limits

Limits are flexible and can be adjusted to suit your needs. For safety we recommend starting with modest daily or weekly limits and increasing them only after a cooling-off period. To change limits, visit Account settings or contact support for assistance. Please allow time for some changes to take effect for security reasons.

Self-exclusion

If you need a longer break, self-exclusion is available. Self-exclusion options close access to your account for a fixed period or indefinitely, and can include blocking marketing and communications. During self-exclusion you will not be able to log in or place wagers. Contact support if you want to start a self-exclusion or need help with the process.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, borrowing money to play, spending longer than intended, neglecting work or family, or hiding gambling activity. If you notice these signs in yourself or someone close to you, consider enabling limits, taking a break, or seeking professional help.

Practical tips for staying in control

- Set and stick to deposit and loss limits. - Schedule regular breaks and use session reminders. - Treat gambling as entertainment, not a way to make money. - Avoid gambling when stressed, tired, or under the influence of alcohol or drugs. - Keep a clear record of your deposits and play time.

Professional help and support organisations

If you or someone you care about needs help, reach out to local support services. Provincial problem gambling helplines such as ConnexOntario and Gambling Support BC, national groups like Gamblers Anonymous, and local health services can provide confidential advice and treatment referrals. For immediate assistance or to discuss account controls, contact our support team through live chat or email at [email protected].