Contact our team

Our support team is available to help with questions, account-related issues, technical concerns, or general feedback. Contact us via live chat, email, or phone and we’ll respond promptly. For verification, payments, or VIP enquiries we can guide you through the steps and provide status updates. Visit our FAQ for quick answers or start a live chat for urgent matters. Use the convenient communication channels below to reach the right department and keep your account running smoothly.

Department	Contact
Customer Support	[email protected] (live chat 24/7, email replies usually within 12-24 hours)
General Enquiries	[email protected] (general enquiries; typical reply within 48 hours)
Affiliate Enquiries	[email protected] (partner support; response within 48 hours)
Phone	+1 416 582 7391 (Mon-Fri, 10:00-18:00 ET)
Working Hours	Live chat 24/7; email Mon-Fri, 09:00-18:00 ET

Email Support

Email is the preferred contact method for detailed requests, account-related issues, or cases that require explanations or documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your account ID, screenshots and any requested documents speeds handling and helps avoid delays in verifying and resolving your enquiry.

Send us a message

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Response Time

Our support team aims to respond quickly. Most inquiries are answered within one business day, while more complex cases that require document checks or third-party input may take longer depending on their nature. If you need an update, contact support via live chat or email and we will keep you informed about progress and next steps.

Feedback

Your feedback matters. If you have suggestions, ideas or comments about the site, please share them through the help centre or contact form. We review every submission carefully and use your input to improve features, promotions and the overall user experience. Thanks for helping us make the site better for Canadian players.