Privacy and Data Policy
At Casutsu we respect your privacy. This Privacy Policy explains what personal and technical information we collect when you use our online casino services in Canada, how we use and protect that information, and the choices you have about your data. We aim to be clear and practical about the information we hold and how it is handled.
Types of Data We Collect
Personal data
When you register an account we collect personal details such as your name, date of birth, email address, residential address, phone number and proof of identity where required for verification. We also record account credentials, communication preferences and any documents you provide for KYC checks.
Technical data
We collect device and connection information including IP address, browser type, operating system, device identifiers and site activity logs. This helps us keep accounts secure, troubleshoot issues and improve site performance. Location data may be used to confirm eligibility based on regional rules.
Transactional data
Transactional information includes deposit and withdrawal records, payment method details, bet and play history, bonus and promotion usage, and communications related to payments or disputes. We retain transaction records to meet security, auditing and regulatory needs.
How We Use Your Information
Your information is used to provide and operate your account, process payments, verify identity, detect fraud, comply with legal obligations and respond to support requests. We also use aggregated, non-identifying data for analytics to improve site reliability and to maintain fair play and responsible-gambling controls.
Data Protection Practices
We implement technical and organisational measures to protect personal data, including encryption, access controls and secure storage. Access to your information is limited to authorised staff and service providers who need it to perform their duties. While we take reasonable steps to secure data, no internet transmission is completely secure.
Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, provide personalised features, analyse site usage and support security checks. You can manage cookie settings through your browser, but disabling certain cookies may affect functionality such as session persistence and payment flows.
User Rights
Subject to legal restrictions, you may request access to the personal data we hold about you, ask for corrections, object to certain processing, or request deletion. Some data must be retained for legal, tax or security reasons and may not be removable on request.
Access, Correction and Deletion
To access, correct or request deletion of your personal information, contact our privacy team at [email protected]. We will review and respond to requests within a reasonable period and advise if any request cannot be fulfilled for legal or operational reasons.
Information Sharing and Third Parties
We may share data with payment processors, identity-verification providers, fraud-prevention services, regulatory bodies and other service providers who perform services on our behalf. Some providers may operate outside Canada and be subject to different data-protection laws. We require third parties to protect personal data in line with this policy.
Privacy Policy Updates
We may update this Privacy Policy from time to time. Material changes will be posted on the site with an effective date. Continued use of our services after changes indicates acceptance of the updated policy.